FAQ

Questions, answered.

Everything you might want to know before signing up: pricing, security, supported chains, and how the AI co-pilot actually works.

General

Pricing & Billing

Security & Privacy

AI & Data

Portfolio & Wallets

Tokens & Coverage

Account & Support

Still have questions?

Our team usually replies in under 15 minutes on paid plans. Pick whichever channel fits you best.

Live chat

Fastest path to a human. Available 24/7 inside the app.

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Email support

Send us the full context and we'll get back within 4 hours.

hello@portiva.app →

Learning hub

Step-by-step lessons and AI tutor for concepts and how-tos.

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Questions, answered.

General

What is Portiva?

Who is Portiva for?

Is Portiva financial advice?

Do I need any crypto experience to start?

Is there a mobile app?

Pricing & Billing

Is there a free plan?

What payment methods do you accept?

Can I cancel anytime?

Do you offer refunds?

Do you offer annual discounts?

Can I upgrade or downgrade my plan?

Security & Privacy

Is my data safe?

Do you support two-factor authentication?

Where is my data stored?

Are you GDPR compliant?

Can I delete my account and data?

AI & Data

How does the AI sentiment work?

How does the AI chatbot work?

How fresh is the market data?

Does the AI ever get things wrong?

Do you use my conversations to train models?

Portfolio & Wallets

Do I need to connect my wallet?

Which wallets and chains are supported?

Can I import from exchanges?

Can Portiva execute trades for me?

How accurate is portfolio tracking?

Tokens & Coverage

Which tokens are supported?

Do you cover NFTs?

Do you cover DeFi positions?

Can I request a new token or chain?

Account & Support

How do I contact support?

What are your support hours?

Where can I see your roadmap?

Still have questions?